Returns & refunds
Returns & refunds
We are happy to offer a refund/exchange for an unwanted item returned within 30 days of receipt. Please be aware that we must receive returns within 30 days of delivery – this is irrespective of your chosen payment method.
Please note that all items must be returned in a saleable condition:
Unopened, with all original product packaging and hygiene seals untouched. We are unable to offer a refund, replacement or exchange on items that are not re-saleable.
If your order qualified for a free gift, it must also be returned before your refund or replacement can be processed.
We offer a FREE pre-paid returns service on all UK orders through Royal Mail. You will receive a pre-printed address label with your order.
If you are returning from outside of the UK, you will need to cover the cost of return shipping.
How to return – UK
Step 1
Contact Customer Service if you wish to arrange an exchange. For a return, there’s no need to get in touch.
Step 2
Pack up your return in the original Cult Beauty packaging (or equivalent) to ensure adequate protection in transit.
Step 3
Attach the pre-printed address label to your package, from the shipping document that came with your order.
Step 4
Take it to your nearest Post Office to use our FREE returns service. Please request a ‘proof of postage’ receipt and keep it safe until we have confirmed that your returns have arrived.
How to return – International
Step 1
Contact Customer Service if you wish to arrange an exchange. For a return, there’s no need to get in touch.
Step 2
Pack up your return in the original Cult Beauty packaging (or equivalent) to ensure adequate protection in transit.
Step 3
As Cult Beauty does not offer free international returns, you can select your preferred courier. Please choose a fully tracked service and keep a copy of your receipt.
Step 4
We will process a refund within 7-10 days from receipt of your items, provided that they are in their original conditions, unopened and with all original packaging still included.
What happens if I receive an incorrect product/order?
We pick and pack all orders with the utmost care however, as each parcel is prepared manually, errors can occasionally occur.
If you have received the wrong product or parcel, please contact Customer Services using this form.
Please ensure you’ve included the following information:
– the email address you used to place your order
– your order number
– details of the item(s) missing from your order
– a clear picture of the invoice and products received.
Receiving Your Refund
Once we have received your package, providing the items have been returned in a re-saleable condition your refund will be issued without delay.Your refund will be confirmed by email, and funds will be returned to your original payment method. This can take up to 10 days to show on your statement from the time of issue. Please be aware that this varies by bank and payment methods, and that PayPal transactions show immediately.
