Returns & refunds
Returns & refunds
Return and Refund Policy
Thank you for shopping at www.xpressionmcr.co.uk. We strive to provide high-quality products and excellent customer service. If you are not entirely satisfied with your purchase, we’re here to help.
Returns
You have 14 days from the date of delivery to return an item. To be eligible for a return, your item must meet the following conditions:
The item must be unused, in its original packaging, and in the same condition as received.
A valid proof of purchase or order confirmation must be provided.
To initiate a return, please contact our customer support team at xpressionmcr@gmail.com with your order details.
Refunds
Once we receive your returned item, we will inspect it and notify you about the status of your refund. If your return is approved, the refund will be processed within 2-3 business days to your original method of payment.
Shipping fees are non-refundable.
If the return is due to a defective or incorrect item, we will cover the return shipping costs.
Refunds may take additional time to reflect in your account depending on your payment provider.
Exchanges
If you need to exchange an item for a different variant or a replacement, please contact us at xpressionmcr@gmail.com
Exchanges are subject to stock availability.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please notify us within 3 days of delivery by providing photographic evidence. We will arrange for a replacement or a refund as necessary.
Non-Returnable Items
Certain products may not be eligible for returns due to hygiene, safety, or customization reasons. These include but are not limited to:
Personal care items (e.g., cosmetics, skincare products)
Hair extensions, wigs, and braids (no returns or exchanges if packaging is removed)
We do not provide any guarantee on hair extensions, wigs, or braids.
Cancellations
Orders may be canceled within 12 hours of placement if they have not yet been dispatched. Once shipped, cancellations are not possible.
Contact Us
If you have any questions about our return and refund policy, please reach out to us at:
Email: xpressionmcr@gmail.com
Phone: 07729 877755
Address: 76 Hulme High Street, M15 5JP, Manchester
We value your business and are committed to ensuring a hassle-free shopping experience.
To return an item, please follow these steps:
Contact our customer support team at xpressionmcr@gmail.com with your order details to request a return authorization.
Pack the item securely in its original packaging and include the proof of purchase.
Use a trackable shipping service or purchase shipping insurance to ensure the item reaches us safely.
Send the package to our return address: [76 Hulme High Street, M15 5JP, Manchester].
Once we receive the item, we will inspect it and process your refund or exchange as per our policy.
Please note:
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Refunds will be processed within 2-3 business days after receiving and inspecting the return. You have 14 days from the date of delivery to return an item. To be eligible for a return, your item must meet the following conditions:
The item must be unused, in its original packaging, and in the same condition as received.
A valid proof of purchase or order confirmation must be provided.
To return an item, please follow these steps:
Contact our customer support team at xpressionmcr@gmail.com with your order details to request a return authorization.
Pack the item securely in its original packaging and include the proof of purchase.
Use a trackable shipping service or purchase shipping insurance to ensure the item reaches us safely.
Send the package to our return address: [76 Hulme High Street, M15 5JP, Manchester].
Once we receive the item, we will inspect it and process your refund or exchange as per our policy.
Please note:
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Refunds will be processed within 2-3 business days after receiving and inspecting the return. You have 14 days from the date of delivery to return an item. To be eligible for a return, your item must meet the following conditions:
The item must be unused, in its original packaging, and in the same condition as received.
A valid proof of purchase or order confirmation must be provided.
If you receive an incorrect product or order, please notify us within 3 days of delivery by providing photographic evidence. We will arrange for a replacement or a refund as necessary. Our team will cover return shipping costs in such cases.
We pick and pack all orders with the utmost care however, as each parcel is prepared manually, errors can occasionally occur.
If you have received the wrong product or parcel, please contact Customer Services using this form.
Please ensure you’ve included the following information:
– the email address you used to place your order
– your order number
– details of the item(s) missing from your order
– a clear picture of the invoice and products received.
We pick and pack all orders with the utmost care however, as each parcel is prepared manually, errors can occasionally occur.
If you have received the wrong product or parcel, please contact Customer Services using this form.
Please ensure you’ve included the following information:
– the email address you used to place your order
– your order number
– details of the item(s) missing from your order
– a clear picture of the invoice and products received.